Late last week I had one of those days that would have been better spent staying in bed. Not because I was ill, but because it seemed everything that could go wrong did.  It culminated with my cable being out and my 3 year old daughter having a bit of a meltdown because she couldn’t watch Dora The Explorer while I was preparing dinner. If you have ever been around a 3 year old, you know how important keeping them on a schedule is, especially when they are worn out & hungry!

After calling customer service, I found out that my cable had been accidentally turned off when the provider processed my request to have my internet service terminated.  I let out my frustration with a rather snippy tweet on the social networking site, Twitter.

Within a few hours, I received a message from Joey Harper, the official CenturyLink Twitter support representative (@CenturyLinkJoey).  He offered to assist me in dealing with my complaint, and after explaining the situation by email, he went to work. 

In less than 24 hours we had the cable back on and my family had received a credit for another issue involving the termination of my internet service.  I went from leaving to loving CenturyLink because of the efforts of Joey Harper.  He is a customer service star and CenturyLink should give him a promotion and/or raise!  I wish all providers had someone like Joey to handle my accounts.

Tags: cable, CenturyLink, customer service, excellence, internet, Joey Harper, Twitter
Categories: Business, Consumer Interest, Media, Social Networking.

Posted on Monday, March 15th, 2010 at 4:42 pm
Discussion: Follow: RSS 2.0 feed. Discussion is closed.